Licensing Training
A range of ServeWise courses has been developed especially for people in the licensed trade and for people involved in the regulation of licensing to meet the training requirements of the Licensing (Scotland) Act 2005.- Personal Licence Holder qualifications
- Staff training
- ServeWise Licensing Standards Officers' Qualification
- ServeWise Licensing Board Members' Qualification
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Licensing Training Resources
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How to Object to a Licence - This leaflet gives basic information to the general public about what to do if a licensed premises in their area is causing problems. View pdf
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Resource for Local Licensing Forum Members - This resource can be used by Forums to train their own members. It includes guidelines for how to run a session as well as some suggested answers to some discussion points. View booklet View DVD
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| PLH Guidebook - The Personal Licence Holder’s Guide is written by Alcohol Focus Scotland and is aimed at managers of licensed premises. It’s an easy to read publication that will provide more information about the law. £9.99 Order form or call 0141 572 6703 |
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 A personal licence holder guide to staff training This free training guide has been specifically written to assist personal licence holders who wish to train their own staff, providing a brief guide to planning and delivering a short course which will allow you to meet the requirements of the Licensing (Scotland) Act 2005. View pdf |
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| The Workbook for Staff of Licensed Premises is written by Alcohol Focus Scotland and is aimed at staff of licensed premises. It’s an easy to read publication that provides basic information about the law. This can also be purchased from www.Amazon.co.uk £5.99 Order form or call 0141 572 6703 |
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| Licensed premises are strongly recommended to keep a record of refusals of service. Alcohol Focus Scotland has produced a Refusals Book for this purpose. It can be used to prove due diligence. £3.60 Order form or call 0141 572 6703 |
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| Conflict Management in the Workplace - This book is produced by City & Guilds in association with Maybo, the conflict specialist. It would be of use for anyone who deals with the public in their daily work. £9.99 Order form or call 0141 572 6703 |
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